AMS

Annual Maintenance Support

AMS: ANNUAL MAINTENANCE and SUPPORT services

Provides you with excellent quality & practical technical support services, such as answering Q&A, breaking down the issues, and troubleshooting.

Multiple Support Channels, via telephone, e-mail, by online remote, and onsite visit.

What causes your headaches in your work?

System installation, configuration, optimization

No IT department or IT staff

Technical question about system or software products

Need proper technical support from skilled engineers

Error occurs while using!!

Need quick technical support from experienced engineers

Solve your headaches with our AMS!!

Hotline support

A telephone and email support for technical issue or question related to the usage of software, hardware, or network.

Online support

A remote support solution that shares a screen to diagnose problems quickly, offering real time support and assistance.

Onsite support

An onsite visit support that provides you with a proactive and hands-on approach for the quick recovery without taking your time and effort.

	Hotline support	Online support	Onsite support
Services include	Technical Q&A Troubleshoot and Resolve	Technical Q&A Troubleshoot and Resolve	Technical Q&A Troubleshoot and Resolve
Services cover	Computer, Hardware purchased from & installed by NSS OS, Software purchased from & installed by NSS	Computer, Hardware purchased from & installed by NSS OS, Software purchased from & installed by NSS	Computer, Hardware purchased from & installed by NSS OS, Software purchased from & installed by NSS
Support Hours	8:30 - 17:30 on NSS business days	8:30 - 17:30 on NSS business days	8:30 - 17:30 on NSS business days It might take some time to arrange a visit.
Support via by	telephone / email	online	onsite visit
Prerequisites	Hardware under warranty, Software with a current maintenance agreement.	Hardware under warranty, Software with a current maintenance agreement. Internet connection for the target device.	Hardware under warranty, Software with a current maintenance agreement.

Products of Engineering Solutions

CATIA V5

3DEXPERIENCE

CATIA 3D Experience

CADmeister

FormingSuite CostOptimizer FastBlank

ENOVIA 3DEXP

SIMULIA 3DEXP

DELMIA 3DEXP

CADDoctor EX/SX

ASFALIS

GeomCaliper

Q-Checker

XVL Studio

CWAT

CR-5000 CR-8000 CablingDesigner

iBlue CLIKS

APIS IQ

System Infrastructure

VDI

Hardware

OS, Database

Mass Storage Solution

Network System

Training

CATIA V5 Training

3DEXPERIENCE Training

Training (Others)

Services

AMS

Consultation & Implementation

Operation Support

Administration Support

AMS